General Terms and Conditions (GTC) of OL Ventures Ltd. – RemoteHeroes
Valid for all contracts concluded from March 2, 2026

Section 1 Scope of Application
(1) These GTC apply exclusively to businesses, self-employed individuals, freelancers, companies, and other business-to-business (B2B) persons or organizations. Consumers are excluded from using this service.
(2) These GTC apply internationally to all contracts between OL Ventures Ltd., Cyprus (hereinafter referred to as "Provider") and the customer.
(3) These GTC apply to all contracts concluded from March 2, 2026 onwards. For contracts concluded before this date, the GTC valid at the time of the contract's conclusion shall continue to apply.

Section 2 Subject Matter of the Contract
(1) The Provider offers the placement of German-speaking virtual assistants under the brand name "RemoteHeroes." Customers receive suitable candidate suggestions based on their requirements.
(2) The basis for the placement is the candidate and task profile agreed upon between the provider and the client ("candidate profile"). This will be provided to the client in written form before the contract is concluded.
(3) The provider offers organizational and advisory support throughout the placement process. The final decision regarding the selection, engagement, and deployment of the assistant rests solely with the client.
(4) Materials provided by the provider (e.g., contract templates, guidelines, or work instructions) are for informational purposes only and do not constitute legal advice.

Section 3 Contract Conclusion and Payment Terms
Section 3a One-Time Payment
(1) The contract is concluded by signing a contract document (e.g., via PandaDocs) including active acceptance of these Terms and Conditions.
(2) The one-time placement fee is EUR 3,500 net.
(3) The client will receive an invoice. Payment is made by bank transfer or individually agreed installment plan.

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Section 3b Monthly Payment Model
(1) The monthly fee is processed exclusively via the payment provider Stripe, specifically by SEPA direct debit or the payment method on file.
(2) The contract is concluded by entering the payment details, actively confirming these Terms and Conditions, and completing the paid order process in the Stripe payment form.
(3) The monthly commission is EUR 350 net per assistant position.
(4) The monthly payment refers to an assistant position and not to a specific individual.
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Section 3c Trial Period in the Monthly Payment Model
(1) A trial period can be agreed upon upon request.
(2) During the trial period, the monthly fee is EUR 200 net.
(3) The trial period can last two (2), three (3), or four (4) months.
(4) After the agreed trial period has expired, the regular monthly fee pursuant to Section 3b Paragraph 3 will be automatically applied.
(5) Separate consent for the change is not required.

Section 4 Term and Termination
(1) There is no minimum term for the monthly payment model.
(2) The customer may terminate the agreement at any time, effective from the next billing date.
(3) Notice of termination must be given in writing (e.g., email, WhatsApp, or similar communication channel) no later than three (3) days before the next billing date.
(4) If notice of termination is not given in due time, there is no entitlement to a refund of any amounts already debited.
(5) Upon termination, the customer is no longer entitled to further candidate suggestions or support services.
(6) After termination, the customer is prohibited from directly or indirectly contacting, employing, or collaborating with any candidates, suggested assistants, or assistants selected under this agreement, unless an active compensation agreement exists with the provider.

Section 5 Conclusion of the Placement Agreement
(1) Monthly Payment Model:
Under the monthly payment model, the agreement remains in effect until terminated in accordance with Section 4.
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(2) One-Time Payment:
The placement agreement is considered concluded once the client has confirmed in writing with which assistant a collaboration or trial period is to commence, and the subsequent two (2) month replacement guarantee period has fully expired from the date of this confirmation.

Section 6 Guarantees
(1) Money-Back Guarantee
If the client demonstrably conducts ten (10) job interviews without selecting an assistant, the client may request a full refund of the fees paid up to that point, provided the placement process was pursued in good faith.
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(2) Replacement Guarantee – Monthly Payment Plan
If an assistant is no longer available, the provider is obligated to find a replacement as quickly as possible. The payment obligation continues during the replacement search.
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(3) Replacement Guarantee – One-Time Payment
After selecting an assistant, a replacement guarantee applies for two (2) months from the date of written confirmation of the collaboration. Within this period, the client may request a replacement placement.

Section 7 Client's Obligations to Cooperate
(1) The client is obligated to actively participate in the placement process.
(2) Rejections of candidates should be briefly explained in order to optimize further proposals.
(3) The candidate profile confirmed between the provider and the client forms the basis of the placement agreement. Significant changes to the candidate profile are considered a new agreement unless the provider expressly accepts these changes in writing and assigns them to the existing agreement.

Section 8 Rights and Obligations of the Provider
(1) The provider may terminate contracts for good cause, in particular in the event of a lack of cooperation or unacceptable conduct towards assistants or employees.
(2) The provider is liable only for intentional or grossly negligent breaches of duty.
(3) The assistant operates organizationally on behalf of and under the responsibility of the client. The provider is not liable for the actions, services, or breaches of duty of the assistant. Any liability rests solely with the assistant or the client on whose behalf the assistant is acting.

Section 9 Intellectual Property Rights and Non-Solicitation Clause
(1) The direct or indirect solicitation of the provider's employees or assistants provided by the provider, or any employment without an existing remuneration agreement, is prohibited.
(2) All provided content, processes, and documents remain the intellectual property of the provider.

Section 10 Billing and Taxes
(1) Billing is carried out – with a valid VAT ID – using the reverse charge procedure without VAT being shown.

Section 11 Final Provisions
(1) Amendments and additions to these Terms and Conditions must be in writing.
(2) The laws of the Republic of Cyprus shall apply. The place of jurisdiction is – to the extent permitted – Larnaca, Cyprus.
(3) Should any provision of these Terms and Conditions be or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected.